VoIP Glossary
Understanding telecommunications terminology is the first step toward making informed decisions about your business phone system.
A
ATA (Analog Telephone Adapter)
Equipment
B
Bandwidth
Network
C
Cloud PBX
Services
Codec
Technical
D
DID (Direct Inward Dialing)
Features
E
E911 (Enhanced 911)
Regulatory
I
IP Phone
Equipment
IVR (Interactive Voice Response)
Features
J
Jitter
Network
L
Latency
Network
P
Packet Loss
Network
PBX (Private Branch Exchange)
Equipment
Q
QoS (Quality of Service)
Network
S
SIP (Session Initiation Protocol)
Technical
SLA (Service Level Agreement)
Business
Softphone
Software
U
UCaaS (Unified Communications as a Service)
Services
Unified Communications
Services
V
VoIP (Voice over Internet Protocol)
Technical
VPN (Virtual Private Network)
Security